Our client located in Guelph has an exciting opportunity for a Bilingual Customer Experience Representative to join their team! Do you speak French and have strong communication skills? Read on!  Reporting to the Inside Sales & Customer Experience Manager, this position will be responsible for managing B2B customer accounts, providing customer support, and general relationship management. This is a hybrid position (3 days in office), working within a positive, productive, and cooperative work environment!

What our client has to offer:

• Competitive salary
• Excellent benefits
• Hybrid work structure, flexible hours!
• On-site Fitness Centre, Tuition reimbursement
• RRSP matching of 5%

This is an amazing opportunity to join an industry leading International company. Interested and qualified candidates please apply today or email Rainor (rainor.kuz@elby.ca) quoting job #5735.

Responsibilities:

• Build positive and professional B2B customer relationships through strong and consistent communication.
• Resolve queries over the phone/email related to product inquiry requests, price quotations, contracts, returns/cancellations.
• Managing customer complaints and providing solutions to improve customer satisfaction.
• Prioritize tasks including the completion of paperwork and entry of information into database.
• Consistently follow up with customers about orders, complaints, inquiries, and lab orders.
• Collaborate internally with Sales Representatives and work alongside the customer service team and provide support and assistance to co-workers when required.

• Must be bilingual in French/English and demonstrate strong reading/writing/speaking skills.
• 2+ years of experience working in a Customer Service or similar position.
• High School Diploma or GED.
• Ability to provide excellent customer service, collaborate with a team, demonstrate a sales focused mindset.

#IND1