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Bilingual Customer Experience Representative

Guelph, ON

Posted: 03/14/2023 Employment Type: Full-time Job Category: Sales Job Number: 5735 Pay Rate: $49,000-55,000

Job Description

Our client located in Guelph has an exciting opportunity for a Bilingual Customer Experience Representative to join their team! Do you speak French and have strong communication skills? Read on!  Reporting to the Inside Sales & Customer Experience Manager, this position will be responsible for managing B2B customer accounts, providing customer support, and general relationship management. This is a hybrid position (3 days in office), working within a positive, productive, and cooperative work environment!

What our client has to offer:

  • Competitive salary
  • Excellent benefits
  • Hybrid work structure, flexible hours!
  • On-site Fitness Centre, Tuition reimbursement
  • RRSP matching of 5%

This is an amazing opportunity to join an industry leading International company. Interested and qualified candidates please apply today or email Rainor ( quoting job #5735.


  • Build positive and professional B2B customer relationships through strong and consistent communication.
  • Resolve queries over the phone/email related to product inquiry requests, price quotations, contracts, returns/cancellations.
  • Managing customer complaints and providing solutions to improve customer satisfaction.
  • Prioritize tasks including the completion of paperwork and entry of information into database.
  • Consistently follow up with customers about orders, complaints, inquiries, and lab orders.
  • Collaborate internally with Sales Representatives and work alongside the customer service team and provide support and assistance to co-workers when required.

Job Requirements

  • Must be bilingual in French/English and demonstrate strong reading/writing/speaking skills.
  • 2+ years of experience working in a Customer Service or similar position.
  • High School Diploma or GED.
  • Ability to provide excellent customer service, collaborate with a team, demonstrate a sales focused mindset.



Meet Your Recruiter

Rainor Kuz
Associate, Recruitment Services

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