Our client is looking for a Customer Experience Representative to join their team in Burlington! This is a an excellent opportunity to work with a well-established company in the Hydro industry. This person will join a team of 7 employees and be responsible for managing in-coming and out-going communications.

This is a great opportunity to gain valuable experience in Customer Service and join a unionized work environment. Interested and qualified candidates please apply today or email Rainor Kuz quoting job #6032.

We would like to thank all applicants however only those under consideration will be contacted.  Thank you!

Responsibilities:

• Respond to all customer inquiries through phone, email, and chat working in a call-centre environment 
• Provide high level of customer service by interacting with customers professionally and in a friendly manner
• Share information with customer and educate them on policies and processes
• Enter all information into Customer Information System accurately and update information as required for different departments
• Process orders for new customers and make necessary changes as there are changes in accounts

• Post-secondary education is considered an asset
• Experience working in Customer Service specifically in a call centre 
• Strong communication skills and attention to detail
• Advanced technical skills and advanced with MS Office

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