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Director of Operations

Kitchener, ON

Posted: 02/23/2023 Employment Type: Full-time Job Category: Operations Job Number: 5703 Pay Rate: $140,000 - $170,000

Job Description

Our well established Kitchener area client is looking to hire a Director of Operations.  They are looking for someone that would be excited to be part of an aggressive growth plan with a well established company.   This company is an industry leader that is part of a global, world class organization.  

As the Director of Operations, you will have full responsibility for the Canadian distribution operations.  Future responsibilities into the US operations will come in another year including periodic travel every couple months to the US.

Current responsibilities including managing a large warehouse facility in the Kitchener area as well as several 3rd party facilities across Canada.  There is an accountability for successfully leading the critical support functions that make up the operations including Quality Assurance, Warehousing, Customer Service, Purchasing and Logistics.

If this sounds like the career opportunity you would like to learn more about, please send your resume to Sheila for immediate consideration and quote job order number 5703. 

What my client has to offer:

  • Competitive compensation package including bonus, pension and more.
  • A positive and collaborative corporate culture
  • With global business leverages, they offer an infrastructure of industry leading technology, value-add services, global sourcing & logistics network, and a commitment to creating customer success.
  • Work is on site

Overview of Responsibilities:

  • Provide functional leadership in the areas of safety, quality, and regulatory compliance
  • Coordinate with global operations teams
  • Review quality procedures and processes, identify opportunities for continuous improvement and help support and lead initiatives where necessary
  • Oversight on operating facilities to ensure compliance to all standards and a safe and clean work environment
  • Provide leadership and overall management for Quality Assurance, Customer Service, Purchasing, Logistics, and Warehouse departments delivering targeted levels of service at expected operating cost
  • Responsible for ensuring the effective management of direct and third-party service providers facilitating distribution service in compliance with local regulatory requirements and the quality management system across the company’s supply chain
  • Identify, develop, and implement departmental strategic plan in concert with leadership team
  • Monitor metrics, analyze trends, and implement continuous improvement initiatives
  • Work with the HR Team to identify and recruit for necessary resources, tools and/or people to achieve departmental objectives
  • Review IT systems and procedures with the Systems Director for NA, to optimize efficiencies related to areas within scope of responsibility
  • Serve as a “power user” of our ERP, BI tools, OverDrive, TMS and other software tools with the ability to support existing staff and help onboard new leadership
  • Ensure adherence to all systemic processes and champion implementation of any future systemic enhancements or changes


Job Requirements


  • 10+ years management in production, distribution, warehousing, or operations with direct responsibility for professional department managers
  • Strategic mindset, highly solutions focused with strong leadership skills
  • Demonstrates organizational, interpersonal, communication, presentation, written, verbal and negotiation skills
  • Strong software knowledge of Microsoft Office including Outlook, Word, Excel and Power Point
  • Highly technical and experience with Enterprise Resource Planning (ERP) systems
  • Regulatory and/or Safety experience is a plus
  • Change management experience preferred
  • Proven ability to promote accountability, develop others, and resolve conflicts
  • Must be self-motivated, possess high energy, and an engaging level of enthusiasm and positive outlook




Meet Your Recruiter

Sheila Schuch
Director, Recruitment

Sheila has partnered with countless hiring managers and human resource professionals to create customized solutions in order for them to attain their hiring mandates in order for their business to grow. She gets tremendous satisfaction in enriching the lives of the people she has placed in roles that support their career aspirations. Sheila attributes her success to her keen ability to quickly assess a client's technical needs along with the ability to assess candidates' skill set and motivation in order to consistently deliver guaranteed results.

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