Our established Kitchener client is a distributor to the retail fashion sector, serving customers across North America, Australia and Europe.  Due to growth, they have an immediate opening for a BILINGUAL CUSTOMER / SALES ADMINISTRATOR (office position).  This role is ideal for a French/English speaking customer-focused professional who is looking to bring his or her retail sales skills into an office environment, lending administrative support to customers and colleagues in a fast-paced environment.

What our client can offer you:

• Hiring salary of $55-65K (based on experience)
• Health spending account
• In-office position, Monday to Friday 9-5
• Convenient Kitchener location
• Really nice people to work with!

This is a fantastic opportunity to work with a growing company in the local area!  Interested and qualified candidates please APPLY TODAY or email Karen and quote job #5575 in the subject line.

We’d like to thank all applicants, however only those under serious consideration will be contacted.

Responsibilities:

• Effectively manage and respond to incoming customer inquiries (calls, emails) in a timely manner
• Enter and track orders using in-house system (training provided)
• Provide accurate and timely information for account balance, payment arrangements, inventory availability and order inquiries from customers
• Provide information about clothing products (including fabric, style, sizing, collections, etc.)

• Monitor accounts - ensuring clients are within terms and negotiating payment arrangements when necessary
• Advise Sales Agents of problem accounts, keeping them up to date with progress and obstacles, enlisting their help when necessary
• Co-operate with the shipping department to resolve outstanding credits
• Run, review, and send out customer statements
• Stay current with seasonal products and maintain product knowledge to better support customers and retailers
• Other duties as assigned (training provided)

• Excellent COMMUNICATION skills in FRENCH and ENGLISH
• 5+ years of retail customer/sales experience from women’s clothing industry - a PASSION FOR FASHION
• Proficiency in MS Office Suite
• Post-secondary degree/diploma in Office Administration or Accounting considered an asset
• Able to meet deadlines and work in a fast-paced, small company/office environment with changing priorities
• A love of fashion and appreciation of quality apparel; interested in consumer trends and the retail landscape
• An ability to sell and generate interest in the featured products